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International Business Associate

  Experience : 0 - 2 Year(s)
  Location : Bangalore
  Openings : 1
  Posted 126 days ago

Permanent

Full Time Job

Job Description

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call centre database in a comprehensible way.

Meet personal/team qualitative and quantitative targets.

Salary
:
Rs. 1.75 Lac - 3.25 Lac
Industry
:
IT-Software / Software Services,
Functional Area
:
IT/Software/Hardware / Networking/ Graphics/Apps,
Role
:
IT/Technical Content Developer,
Key Skills

communication

call centre

Desired Candidate Profile
Experience
:
Required candidates with 0 to 2 Year(s) of experience. Freshers eligible
Education
:
Diploma - Diploma, - Any of Specialization,
UG Graduation - Any of Degree, - Any of Specialization,
Candidate Profile
:

Preferring Freshers with excellent communication skills in English or proven experience in customer support.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.

Contact Recruiter

Name
:
Nay** Awc***
Designation
:
H*****
Email
:
na**********.com
Mobile
:
80***80***

Contact Recruiter

Name
Nay** Awc***
Designation
H*****
Email
na**********.com
Mobile
80***80***

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