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Support Engineer

  Experience : 0 - 2 Year(s)
  Location : Bangalore
  Openings : 1
  Posted 126 days ago

Permanent

Full Time Job

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Assist in training junior Customer Support Representatives.

Salary
:
Rs. 1.75 Lac - 4.25 Lac
Industry
:
Food Processing,Manufacturing,
Functional Area
:
IT/Software/Hardware / Networking/ Graphics/Apps,
Role
:
Technical Support Representative (Non- voice),
Key Skills

Sales and Marketing

Customer Support

Marketing

training

Desired Candidate Profile
Experience
:
Required candidates with 0 to 2 Year(s) of experience. Freshers eligible
Education
:
Diploma - Any of Degree, - Any of Specialization,
UG Graduation - Any of Degree, - Any of Specialization,
Candidate Profile
:

Experience as a Customer Support Specialist
Familiarity with our industry is a plus.
Experience using help desk software and remote support tools.
Understanding of how CRM systems work.
Excellent communication and problem-solving skills.
Multi-tasking abilities


Contact Recruiter

Name
:
Nay** Awc***
Designation
:
H*****
Email
:
na**********.com
Mobile
:
80***80***

Contact Recruiter

Name
Nay** Awc***
Designation
H*****
Email
na**********.com
Mobile
80***80***

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