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Customer Support Executive

  Experience : 0 - 2 Year(s)
  Location : Udaipur
  Openings : 1
  Posted 10 days ago

Permanent

Full Time Job

Job Description

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Salary
:
Rs. 1.25 Lac - 2.00 Lac
Industry
:
Biotechnology / Life Sciences / Beauty / Personal care / Fitness / Sports,
Functional Area
:
Call Centre / BPO / Customer Service / ITES / KPO / Operations,
Role
:
Customer Service Executive (Non-voice),
Key Skills

Managing

Planning

process

Customer Support

Desired Candidate Profile
Experience
:
Required candidates with 0 to 2 Year(s) of experience. Freshers eligible
Education
:
UG Graduation - Any of Degree, - Any of Specialization,
PG Graduation - Any of Degree, - Any of Specialization,
Candidate Profile
:

Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Contact Recruiter

Name
:
Jyot**** pan***
Designation
:
h*****
Email
:
hr**********..in
Mobile
:
77***77***

Contact Recruiter

Name
Jyot**** pan***
Designation
h*****
Email
hr**********..in
Mobile
77***77***

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