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Center Manager/Microfinance

  Experience : 5 - 8 Year(s)
  Location : Udaipur
  Openings : 10
  Posted 3 days ago

Permanent

Full Time Job

Job Description

Reputed Microfinance Company Required Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Salary
:
Rs. 1.50 Lac - 2.25 Lac
Industry
:
Banking / Financial Services /Stock Brooking / Insurance,
Functional Area
:
Financial Services / Banking / Insurance / Stock / Investments,
Role
:
CRM/Customer Service Executive,
Key Skills

training

leading

projects

Manager

process

efficiency

call center

pro

king

finan

Desired Candidate Profile
Experience
:
Required candidates with 5 to 8 Year(s) of experience.
Education
:
UG Graduation - Any of Degree, - Any of Specialization,
PG Graduation - Any of Degree, - Any of Specialization,
Candidate Profile
:

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with necessary technology, including computers, software applications, phone systems, etc.

Contact Recruiter

Name
:
Hima**** Mat***
Designation
:
H*****
Email
:
hr**********.com
Mobile
:
70***70***

Contact Recruiter

Name
Hima**** Mat***
Designation
H*****
Email
hr**********.com
Mobile
70***70***

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