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Call Attendent

  Experience : 0 - 2 Year(s)
  Location : Udaipur
  Openings : 1
  Posted 8 days ago

Permanent

Full Time Job

Job Description

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors

Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services

Salary
:
Rs. 1.50 Lac - 2.25 Lac
Industry
:
Education / Training / NGO / Trust / Society / Regulators / Industry Associations,
Functional Area
:
Call Centre / BPO / Customer Service / ITES / KPO / Operations,
Role
:
Other Customer Service/ Call Center,
Key Skills

Management

Research

computer

software

Document

supervisor

Desired Candidate Profile
Experience
:
Required candidates with 0 to 2 Year(s) of experience. Freshers eligible
Education
:
UG Graduation - Any of Degree, - Any of Specialization,
Candidate Profile
:

Proficient in relevant computer application
Knowledge of customer service practices and principles

Excellent data entry and typing skills
Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Contact Recruiter

Name
:
Maha****
Designation
:
H*****
Email
:
ma**********.org
Mobile
:
97***97***

Contact Recruiter

Name
Maha****
Designation
H*****
Email
ma**********.org
Mobile
97***97***

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