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Technical Customer support

  Experience : 0 - 4 Year(s)
  Location : Udaipur
  Openings : 1
  Posted 184 days ago

Permanent

Full Time Job

Job Description

 Provide knowledgeable answers to customer phone and e-mail inquiries regarding the platform

Assist clients on registration, order placement, refunds and support tickets
Deal with orders in the back office and liaise with implementation partner
Follow-up on orders and liaise with depots
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Develop collaborative, positive working relationships with staff
Assist customers with after-sales service issues
Be a primary contact for customer inquiries about our platform
Able to communicate concisely our company policies to client
Maintain and update regular client correspondence

Salary
:
Rs. 1.50 Lac - 2.00 Lac
Industry
:
Mining / Quarrying,Metals / Iron / Steel,Manufacturing,
Functional Area
:
Design / Creative / User Experience,IT/Software/Hardware / Networking/ Graphics/Apps,
Role
:
Technical Support Engineer,Team Lead-Technical Lead,
Key Skills

working knowledge of computers

Technical Support

Desired Candidate Profile
Experience
:
Required candidates with 0 to 4 Year(s) of experience. Freshers eligible
Education
:
UG Graduation - BCA, B.E/B.Tech, - Any of Specialization, Computers,
PG Graduation - ME/M.Tech, MCA, - Any of Specialization,
Candidate Profile
:

Fresher or Minimum of 1-year experience in customer service, preferably in manufacturing industry
IT background
Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications
Good written and verbal communication skills and great phone etiquette
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
Proven to be organized and methodical
Strong computer skills in Microsoft Office applications and the ability to learn new applications quick

Team player able to develop great relations with co-workers

 

Contact Recruiter

Name
:
Dil** sha***
Designation
:
E*****
Email
:
jo**********.com
Mobile
:
99***99***

Contact Recruiter

Name
Dil** sha***
Designation
E*****
Email
jo**********.com
Mobile
99***99***

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