icici bak

201301, u.p

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• Interacting with default customer. Generating revenue by talking to cm. • Assisting the cm on various point regarding the settlement. • Interacting various agencies for the settlement making cm ready for settlement. ● Assisted the customers on Demat & I-direct query.(Equity, IPO and Savings). ● All India Operations / Customer Service / Escalations and Relationship Management, being a one point of contact for the clients. ● Handled all escalated calls and emails form senior management. ● Handling Resident, Corporate, & HNI clients. ● Assimilating and conducting in-depth analysis of the issues. ● Interacting with various stakeholders and process owners for providing solutions. ● Providing feedback and exploring possibilities for Process Improvements. ● Prepared Flow charts on Product and Processes. ● Prepared Product and Process content.

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201301, u.p

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icici bank, 201301, u.p, IN - 201301