ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Interacting with default customer. Generating revenue by talking to cm.
ÃƒÂ¢Ã¢â€šÂ¬Ã‚Â¢ Assisting the cm on various point regarding the settlement.
Interacting various agencies for the settlement making cm ready for settlement.
● Assisted the customers on Demat & I-direct query.(Equity, IPO and Savings).
● All India Operations / Customer Service / Escalations and Relationship Management, being a one point of contact for the clients.
● Handled all escalated calls and emails form senior management.
● Handling Resident, Corporate, & HNI clients.
● Assimilating and conducting in-depth analysis of the issues.
● Interacting with various stakeholders and process owners for providing solutions.
● Providing feedback and exploring possibilities for Process Improvements.
● Prepared Flow charts on Product and Processes.
● Prepared Product and Process content.